Quick Truth First (Important)
Planet Fitness traditionally required cancellation:
-
In person at your home club
-
OR by sending a written letter
This is confirmed in their customer support info.
However, newer updates and some locations now allow online cancellation through your account portal, depending on your membership and club.
So online cancellation is possible for many members now, but not guaranteed for every club.
Method 1 – Cancel Planet Fitness Online (Official Portal)
Step-by-step
1. Go to the Planet Fitness login page
Open your account here:
https://www.planetfitness.com/login
(Log into your membership dashboard.)
2. Open “My Membership”
Fitness Membership Online
Inside your account:
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Click My Membership
-
Select your home club
3. Look for cancellation option
If your club supports online cancellation, you will see:
Cancel Membership button
Click it and confirm.
(If no button appears → your club does not allow online cancellation.)
Online cancellation is only available when enabled for that location.
4. Save confirmation
Always:
-
screenshot confirmation page
-
save cancellation email
(This protects you from future billing issues.)
Method 2 – If Online Cancel Button NOT Showing
This happens very often.
Planet Fitness may require:
Visit home gym in person
OR
Send cancellation letter by mail
These are still official cancellation methods.
Billing Timing Warning (Very Important)
If you cancel too close to billing date:
-
you may still be charged next month
Some clubs require notice before billing cycle.
Fitness Membership Online
Pro Tips (Most People Don’t Know)
✔ Cancel before annual fee date
Planet Fitness charges yearly maintenance fee.
Cancel at least 7–10 days before.
✔ Check your contract first
Some memberships:
-
have minimum commitment
-
early cancellation fee
✔ Freeze instead of cancel (optional)
Planet Fitness may allow temporary freeze if needed.
Simplest Real Answer
Login → My Membership → Cancel
If no cancel button:
Must cancel in person or by mail
That’s the real system.
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